Hitachi has integrated ANAC in their European Extended Warranty program
HITACHI CONSTRUCTION MACHINERY EUROPE (HCME), based in Amsterdam, The Netherlands, has integrated ANAC in their European extended warranty program HELP (Hitachi Extended Life Program). For every new extended warranty contract, the HITACHI dealer receives an ANAC sampling kit. During the scheduled services of the machines subscribed to the program, ANAC samples are taken from all lubricated components and sent to the ANAC lab. Hitachi Europe adds its "OEM" comments to the ANAC diagnosis reports through the Internet via the specially developed TBO (Technical Back Office) module of the ANAC website. This way HITACHI monitors the maintenance of the components under warranty and prevents breakdowns.
Marten Bootsma, Service Development Manager HCME : "Our equipment operates under the most severe circumstances. With ANAC, which is an additional service we provide for every HELP contract throughout Europe, we offer dealer and customer insight into the health of the equipment under their control. Through the internet based reporting system, oil sample results are available for our dealer network with a minimum of time delay after the actual sampling date at the ANAC laboratory, in a consistent and frequent manner. Additionally, when the oil analysis report shows abnormal wear or contamination of the oil, we are able to provide our dealers unique combined support, by adding our HITACHI technical expertise to the ANAC oil sample results. This ANAC oil sampling program is a highly suitable tool for HCME to contribute to our ongoing pursuit of preventing downtime and reducing costs of repairs for the HITACHI machines in our dealer network." |
